Privacy PolicyChangeHero is an instant cryptocurrency exchange platform based in HongKong. The following privacy policy will explain what kind of data the service collects and how we use it when you use our website.1. What data we may collect? We may collect the following personal data from you while providing the services.1.1. We never collect any personal information that may identify you without your prior concern.1.2. In some cases, we require you to undergo "know-your-customer" procedure and request you to provide the identity proof. The data might include, full name, date of birth, nationality, place of birth, age, phone number and address.1.3. We also collect your email and information provided to the support team while assisting you regarding any service.1.4. While using our services, we collect tracking information through third-party services. This data may include date & time, type of device, operating system, type of browser and IP address.2. How will we use your personal data?We collect personal information from you in order to provide you with a secure and enhanced experience of our website. We may use the collected data in the following ways.2.1. We store the data until the necessary legal obligations are met and the purposes laid in this policy are served.2.2. We collect personal information from you in order to provide you with a secure and enhanced experience of our website. We may use the collected data in the following ways.2.3. To comply with the legislation and legal terms.2.4. To prevent fraudulent activities such as money laundering and scams.2.5. To send emails regarding updates in the service and collect feedback.3. How do we store your data?3.1. We store the data until the necessary legal obligations are met and the purposes laid in this policy are served.3.2. You have the right to request for the removal of your personal data and we may do so till the possible extent under the legislation. We are obliged to collect and store your personal information to meet the legal terms.4. Cookies Policy4.1. A cookie consists of a small piece of data that is sent from our website to you and will be stored in your local computer and browser.4.2. We use cookies to collect data about how you use our website. We collect them to memorize your device, browser and your interests while using our services. Tracking and analysing this information would help us in developing and fine-tuning our service to ensure better user experience.4.3. Anytime, you can manage cookies in your web browser and delete them if necessary. You can also disable the cookies in the browser settings, however, we cannot ensure you that you will be able to enjoy our services seamlessly.5. Third parties5.1. We may share your personal information with third-party services for identity or document verification to prevent any fraudulent activities.5.2. We may share your personal information with the financial institutions which we have partnered with to provide you with the exchange services.5.3. We may share your data with the government and regulatory bodies, law enforcement upon request.6. Privacy policy of other websites6.1. Our website contains links to other websites and upon clicking on it will direct you to those websites. You should read the respective websites’ privacy policy and this privacy policy applies only to our website.7. Your data protection rightsWe would like to make sure that you are fully aware of the data protection rights. You have the following rights:7.1. You have the right to request us to provide you with copies of your personal data we have collected.7.2. You have the right to request us to rectify any information if you believe is erroneous.7.3. You have the right to request us to erase your personal data, under certain conditions. In such cases, the data will be deleted to an extent acceptable by the legislation.7.4. You have the right to request us to restrict processing of your personal data, under certain conditions. In such cases, we will still be able to store your personal information but will not process it in future.7.5. You have the right to object to the processing of your personal data, under certain conditions.7.6. You have the right to request us to transfer your personal data under our possession to another organization, or directly to you, under certain conditions.7.7. You also have the right to file a complaint to a supervisory authority.8. Changes to our privacy policy8.1. We keep the privacy policy under review and can make any amendments without any prior notice. We highly recommend you to go through the privacy policy periodically to be aware of any changes that we have made. By using the services, you accept and agree to the Policy and Terms of Use.9. How to contact us?9.1.If you have any queries regarding our company’s privacy policy, please write to us at [email protected].