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Frequently Asked Questions About ChangeHero
Most Asked
About ChangeHero
Transaction Issues
AML and KYC
Where is my order? "No transaction found" error.
My deposit is confirming for too long. Will the funds be exchanged eventually?
Why isn't my ETH/ERC20 transaction sent yet? The block explorer says it's confirmed.
I have an issue with fiat purchase/selling crypto for fiat.
Haven't received crypto to my account, ChangeHero site says that my order is finished.
What is memo/destination tag/message, why do I need it and where to find it?
My order is pending for too long, I don't have a deposit hash.
What type of BNB do you support? BEP20 or BEP2?
Do you support coins on Binance Smart Chain?
How do I make a transfer to your wallet?
What does the message "contract payments are not supported" mean?
I want to become a partner/use your API, whom should I contact?
What happens if I send more/less than I initially stated when creating an order?
What happens if I replace my deposit with a higher fee (replace by fee)?